Billing FAQs

Hospital and medical billing is complicated. Below is a list of frequently asked questions. If you have additional questions, please call us during normal business hours at 530.543.5930.

1. How much do I really owe? After your insurance company has reviewed the bill and paid or denied their portion, we will bill you for your part of the bill. Most insurance plans require patients to pay part of their hospital bill. If you receive a bill with an estimated insurance due, please call your insurance company; this is money they have not yet paid. If you have questions about your insurance, please contact your insurance company.
2. What if I cannot pay my bill? The hospital is proud to provide financial assistance based on your income. We may be able to help you with all or part of your responsibility for hospital services. Help is offered to people with and without insurance. If you would like to pay your bill over time in smaller payments, we can help you set up a payment plan.
   Please contact our Financial Assistance team: financialassistance@bartonhealth.org | 530.539.6086.
3. Why did I receive a separate doctor, ambulance, or laboratory bill? Many doctors, ambulance companies, and laboratories who work with the hospital are not employees of the hospital. They are separate businesses with their own billing and account procedures.
4. Why did I receive a bill from a doctor I did not see? The hospital sends laboratory testing and x-rays to specialized doctors for their expert opinion. You will receive a bill directly from those doctors for their work.
5. Why is hospital care so expensive? Hospitals are there when you need them, 24 hours a day, 7 days a week. We are prepared to handle emergencies and Level III trauma patients; we must also be prepared to provide care for an unknown volume of patients. We provide sophisticated medical services with well-trained and experienced staff.
6. How do I request a zero balance statement showing my payment was received? Once you have completed your payments, you can request a statement showing a zero balance by calling a Customer Service Representative at 530.543.5930 for Barton or 775.782.1625 for Carson Valley Medical Center. You can also access your zero balance statement on MyChart under billing.
7. Who do I talk to if I feel I have been overcharged? If you feel you have been overcharged and have questions about charges within your bill, please contact a Customer Service Representative at 530.543.5930 to discuss.
8. How do I update my address, name, date of birth, and other personal information? If you would like to change your address on your bills, please contact a Customer Service Representative at 530.543.5930 or please contact Admissions at 530.543.5835 for name and birth date corrections. You will be asked to please submit proof of these changes before they can be updated.
9. Why do I keep getting a different account number? For accounting and insurance billing purposes, these are paid by dates of service, so every date of service is assigned a different account number.
10. Why do I need an official payment plan? By agreeing to an interest free, no fee or penalty payment plan, we keep your account internally with our system to keep it from aging out to an outside source, who would charge interest.
11. What is the phone number for the collection agency my account was sent to?
    • Rash Curtis: 800.929.3935
    • National Business Factors (NBF): 800.845.5392
12. Why does it take so long for my insurance company to process my claim? Most claims are processed within a 30 day period once all billable information is sent to them. Please contact your insurance company directly to ask why there is a delay or go online to their website.
13. How do I know if Barton Health accepts my insurance? We know there are many insurance providers, to find if Barton Health accepts your specific insurance plan, please contact a Customer Service Representative at 530.543.5930.